Return, Refund, and Shipping Policy

Returns

At ESS PEE Quality Products, our commitment is to deliver top-quality products. However, should you find yourself unsatisfied with your purchase for any reason, we provide the option to initiate a return within 7 days of receiving your order. To ensure eligibility for a return, please adhere to the following conditions:

The product must be returned to the company, or at the designated address, by the consumer, in its original packaging.
The product should be in an unused and unaltered condition, identical to the state in which it was received.
The product must be free from damage or any indications of wear and tear.

Refunds

Upon receipt and inspection of your return, you will promptly receive notification of the approval or rejection of your refund request. In the event of approval, your refund will be processed, and the credited amount will be returned to your original method of payment within a reasonable timeframe.

Shipping

Shipping Costs

Please be aware that shipping costs for returned items are non-refundable. Should you choose to return an item, you will be responsible for covering the associated shipping expenses. In the case of a refund or return, ESS PEE Quality Products will deduct the shipping costs from your refund.

Damaged or Defective Items

While it is a rare occurrence, if you ever receive a product that is damaged or defective, please do not hesitate to reach out to our dedicated customer support team within 48 hours of receiving your order. We are fully committed to collaborating with you to promptly replace any such items.

Shipping Rates

We extend our shipping services to select locations within India. Our shipping rates are calculated based on the weight of your order, your delivery address, and your chosen shipping method. The cost of shipping will be clearly presented during the checkout process, allowing you to confirm your order with full transparency.

Order Processing Time

Orders typically undergo processing within 5-10 business days following payment confirmation. Please take note that the processing time can vary, contingent on product availability and the volume of orders we are handling.

Delivery Time

Delivery times may fluctuate according to your specific location and the selected shipping method. For your convenience, estimated delivery times will be clearly indicated during the checkout process. Please be aware that delivery times might be subject to unforeseen adjustments.

Order Tracking

Upon the dispatch of your order, a confirmation email will be sent, complete with a unique tracking number. This tracking number will empower you to monitor the progress of your shipment with ease.

Undeliverable Addresses

We kindly request that you verify the accuracy and completeness of your provided shipping address. In cases where an order is returned to us due to an incomplete or incorrect address, our team will reach out to you to facilitate a resolution. Additional shipping charges may apply in cases necessitating re-delivery.

Contact Us

If you should have any inquiries or concerns related to our return, refund, or shipping policy, please don’t hesitate to connect with our customer support team at [email protected].